Return & Refund Policy

Last updated: November 2026

In short

If your item arrives damaged, defective, wrong or incomplete, tell us within 3 days of delivery and we will replace it or refund you — free of cost.

1. Return Window

You can request a return within 3 days from the date you receive your order. Requests made after 3 days cannot be accepted.

2. Items Eligible for Return

  • Item received damaged or broken during delivery
  • Item is defective or not working
  • Wrong item, size, colour or quantity delivered
  • Item is different from what is shown on our website
  • Unused item in its original, sealed packaging (change of mind — see section 5)

3. Items That Cannot Be Returned

  • Used, opened or unsealed items — e.g. air fresheners, body sprays, refills and other personal-use products (for hygiene reasons), unless defective
  • Toner / ink cartridges that have been installed or had their seal removed, unless defective
  • Custom, printed or made-to-order items (e.g. custom-size whiteboards)
  • Items damaged by misuse or wrong installation
  • Items returned without original packaging, tags or accessories

4. How to Request a Return

  1. Contact us within 3 days on WhatsApp 0336-2326514 or email sales@corporatesupplies.com.pk.
  2. Share your order number and clear photos or a short video of the item and packaging.
  3. Our team will review and reply within 1 working day.
  4. Once approved, we arrange pickup or ask you to send the item back.

Tip: for expensive or large items (e.g. whiteboards), please check the parcel in front of the rider and note any visible damage.

5. Return Shipping Cost

  • Our mistake (damaged, defective, wrong item): we pay all return and re-delivery charges.
  • Change of mind (unused, sealed item): customer pays the return delivery charge; the original delivery charge is not refunded.

6. Refunds

After we receive and inspect the returned item, you can choose a replacement or a refund. Approved refunds are processed within 5–7 working days:

  • Cash on Delivery orders: refund by bank transfer, JazzCash or EasyPaisa (please share your account details).
  • Bank transfer / JazzCash / EasyPaisa orders: refund to the same account used for payment.
  • Corporate (PO / credit) accounts: a credit note is issued against your account or next invoice.

7. Order Cancellation

You can cancel an order free of charge before it is dispatched. Once dispatched, it will be treated as a return under this policy.

8. Contact

Questions about a return? Call +92-21-32630098-99, WhatsApp 0336-2326514 or visit our Contact page. See also our Shipping & Delivery Policy.