Frequently Asked Questions
Quick answers about orders, delivery, payment and returns
Ordering
How do I place an order?+
Add products to your cart, go to checkout, enter your name, phone and address, and confirm. You do not need an account. You can also order on WhatsApp at 0336-2326514.
Do I need to create an account?+
No. Guest checkout is available. An account (or a Corporate Account) helps you track orders and reorder faster.
Can I cancel or change my order?+
Yes, free of charge before the order is dispatched. Contact us on WhatsApp or phone with your order number.
Is there a minimum order amount?+
No minimum for online orders. Bulk and corporate orders can request a quote for better pricing.
Delivery
How long does delivery take?+
Karachi usually 1–2 working days, other cities 2–4 working days. All orders are delivered within 5 working days. Orders confirmed before 12 PM are dispatched the same day.
What are the delivery charges?+
Karachi Rs 300 and free on orders above Rs 5,000. Air fresheners and body sprays have a flat Rs 200 delivery. Other cities Rs 300–500 depending on the city. The exact charge is shown at checkout.
Do you deliver outside Karachi?+
Yes, we deliver all over Pakistan through trusted courier partners. Large whiteboards outside Karachi are confirmed on WhatsApp first.
Payment
Is Cash on Delivery available?+
Yes, Cash on Delivery is available across Pakistan.
What other payment methods do you accept?+
JazzCash, EasyPaisa and bank transfer. Corporate accounts can pay against a Purchase Order and invoice.
Do you provide a tax invoice?+
Yes. Businesses can request an NTN-based sales tax invoice. Please share your company name and NTN when ordering.
Returns & Refunds
What if I receive a damaged or wrong item?+
Send us photos or a video on WhatsApp within 3 days of delivery. We will replace the item or refund you, and we pay the return delivery.
How long do refunds take?+
Approved refunds are processed within 5–7 working days to your bank, JazzCash or EasyPaisa account.
Can I return an opened air freshener or body spray?+
For hygiene reasons, opened or used personal-care items cannot be returned unless they are defective.
Corporate & Bulk Orders
Do you offer bulk or corporate pricing?+
Yes. Request a quote or open a Corporate Account for volume pricing, PO workflow and monthly billing.
Can you supply our office every month?+
Yes. Many offices order from us monthly. Share your regular list and we will set up recurring supply.
Still have a question?
WhatsApp us at 0336-2326514, call +92-21-32630098-99, or visit the Contact page.